Privacy Policy
Last updated: November 11, 2026
CapClub respects your privacy. This policy explains what personal information we collect when you visit our website or buy from us, how we use it, and the choices you have.
1. Information we collect
- Information you give us: your name, email address, phone number, billing and shipping address, and order details when you place an order, create an account, subscribe to our email list, or contact us.
- Payment information: payments are handled by third-party payment providers. We do not store your full card number or security code.
- Information collected automatically: your IP address, browser type, device, pages viewed, and the website you came from. We collect this through cookies and similar technologies.
- Order and tracking information: what you bought, shipment status and tracking numbers.
2. How we use your information
- To process and deliver your orders, and to send order confirmations and shipping updates.
- To provide customer support and respond to your messages.
- To manage your account and your preferences, including the country and currency you select.
- To send marketing emails if you subscribe. You can unsubscribe at any time using the link in every email.
- To prevent fraud, keep the site secure, and meet legal obligations.
- To understand how the site is used and improve it.
3. Cookies
We use cookies that are necessary for the site to work, such as keeping items in your cart, remembering your country and currency, and keeping you logged in. We may also use cookies that help us understand traffic and improve the site. You can control or delete cookies in your browser settings, but parts of the site may not work properly without them.
4. Who we share your information with
We do not sell your personal information. We share it only with service providers that help us run the store, and only as needed:
- Payment processors, to take payment.
- Shipping carriers and tracking services, to deliver your order and show its status.
- Email and website service providers, to send messages and host the site.
- Authorities, where required by law or to protect our rights and prevent fraud.
If our business is sold or merged, your information may be transferred to the new owner under the same protections.
5. International transfers
Because we ship to many countries, your information may be processed in countries other than your own, which may have different data protection laws. We take reasonable steps to protect your information wherever it is handled.
6. How long we keep your information
We keep your information for as long as needed to fulfil your orders, meet legal, tax and accounting requirements, resolve disputes, and enforce our agreements. After that, we delete or anonymize it.
7. Security
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your rights
Depending on where you live, you may have the right to access the personal information we hold about you, correct it, delete it, restrict or object to how we use it, receive a copy of it, and withdraw consent at any time. To make a request, contact us through our Contact page. We may need to verify your identity before we respond.
9. Children
Our site is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, please contact us and we will delete it.
10. Third-party links
Our site may link to other websites, such as carrier tracking pages. We are not responsible for their privacy practices, so please read their policies.
11. Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated at the top.
12. Contact us
Questions about this policy or your information? Contact us through our Contact page.