Shipping Policy
Thank you for shopping at CapClub. This policy explains how and when we ship your order, what it costs, and what to do if something goes wrong. We want your new cap to reach you quickly and in perfect shape.
Order processing
Orders are processed within 1–3 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are processed on the next business day.
During busy periods such as sales events and the holiday season, processing may take a little longer. We will email you if your order is delayed.
Shipping time and rates
Standard shipping usually takes 7–14 business days from the date your order ships. Delivery time depends on your location and the carrier. The shipping cost for your order is calculated at checkout based on your destination and the items in your cart, and you will see it before you pay.
Delivery times are estimates, not guarantees. Customs clearance, weather, and carrier delays are outside our control.
Where we ship
We ship to most countries. You can choose your country in the Country/Region selector at the top of the site, and the available shipping options are shown at checkout. If we cannot ship to your address, you will be told before you complete your order.
Tracking your order
As soon as your order ships, we email you a confirmation with a tracking number and a link to follow your package. Tracking information can take 24–48 hours to appear after the label is created. If you have not received a tracking email within 5 business days of ordering, please contact us.
Multiple items
If you order several items, they may be shipped in separate packages and arrive on different days. You will not be charged extra shipping for this.
Customs, duties and taxes
International orders may be subject to import duties, taxes, or customs fees charged by your country. These charges are not included in our prices or shipping cost and are the responsibility of the customer. We have no control over these fees and cannot predict their amount.
Incorrect address
Please check your shipping address carefully before placing your order. If you need to change it, contact us as soon as possible. We can only update the address before the order has shipped. We are not responsible for orders delivered to an incorrect address that was entered at checkout, and packages returned to us because of an incorrect address may be re-shipped at the customer’s cost.
Lost, delayed or damaged packages
- Delayed: if your order has not arrived within 14 business days of shipping, contact us and we will check with the carrier.
- Lost: if the carrier confirms the package is lost, we will send a replacement or issue a refund.
- Damaged: if your order arrives damaged, send us your order number and photos of the item and packaging within 7 days of delivery, and we will make it right. See our Refund Policy for details.
Contact us
Questions about your shipment? Reach us through our Contact page and include your order number so we can help you faster.