Refund Policy

We want you to love your CapClub purchase. If you are not completely happy, you can return it within 30 days of delivery under the conditions below.

Returns

To be eligible for a return, your item must be:

  • Returned within 30 days of the delivery date.
  • Unworn, unwashed and in its original condition, with all tags and original packaging.
  • Accompanied by your order number or proof of purchase.

Caps that show signs of wear, sweat, stains, odor, alterations or damage after delivery cannot be accepted.

Non-returnable items

  • Items marked as final sale or clearance.
  • Gift cards.
  • Items that have been worn, washed or altered.

How to start a return

  1. Contact us through our Contact page with your order number and the reason for the return.
  2. We will review your request and send you return instructions and the return address.
  3. Pack the item securely and ship it back within 7 days of receiving our instructions. We recommend using a trackable shipping service, because we cannot refund items that we never receive.

Please do not send items back without contacting us first. Returns sent without approval may not be processed.

Return shipping

Customers are responsible for the cost of return shipping unless the item arrived damaged, defective or incorrect. In that case we will cover the return shipping or send you a prepaid label. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we will email you to confirm the result. If it is approved, your refund is issued to your original payment method within 5–10 business days. Your bank or card issuer may need additional time to post the refund to your account.

If you have not received your refund after 10 business days, first check your bank account, then contact your card company, and finally contact us.

Exchanges

Need a different size or color? Contact us within 30 days of delivery. We will exchange the item for the same product in another size or color, subject to availability. If the item you want is out of stock, we will offer a refund instead.

Damaged, defective or incorrect items

If your order arrives damaged or defective, or you received the wrong item, contact us within 7 days of delivery with your order number and clear photos of the item and the packaging. We will send a replacement or issue a full refund, including shipping, at no extra cost to you.

Cancellations

You can cancel an order before it ships. Contact us as soon as possible with your order number. Once an order has shipped, it can no longer be canceled, but you may return it under this policy.

Late or missing refunds

If a refund seems late, please check your bank account again, contact your credit card company, and then contact us through our Contact page.